Strategies to Optimize Digital Tools for Employer Groups | Kyruus Health + League Webinar

Are your transparency tools, member portal, and other digital offerings truly meeting the expectations of your self-insured (ASO) employer groups? During this webinar, speakers from Highmark Health, BlueCross BlueShield Nebraska, League, and Kyruus Health delved into why digital transformation efforts sometimes fall short and offered guidance on elevating digital tools to captivate employer groups and engage members.

What to expect:

• Learn strategies to optimize your digital offerings to ensure they meet and exceed expectations of employer groups, fostering higher satisfaction and greater collaboration
• Understand the common pitfalls that hinder successful digital transformation initiatives and explore actionable steps to overcome these challenges
• Discover key trends, best practices, and innovative approaches to ensure your organization remains at the forefront of providing seamless digital solutions

Speakers:

• Holly Kovy, Large Group Market Leader, BlueCross BlueShield Nebraska
• Stacy Byers, Senior Vice President of Experience, Design, & Digital, Highmark Health
• Brian Yeh, Vice President of Customer Strategy, League
• Moderator: Morgan Beschle, Vice President of Product Management, Kyruus Health

Increasingly, consumers want a more connected, and personal, healthcare experience. And, they’re letting their preferences be known. Consumers prefer, and increasingly demand, digital self-service. Whether it is patient self-scheduling, check-in, or payment, patients want to do it online.

In this webinar, we examine the current landscape of digital self-service in healthcare. Join us to explore approaches you can adopt to meet consumer preference for convenience while also boosting operational efficiencies for staff.

You’ll learn how to:

● Deploy self-service tools including provider search, patient self-scheduling, and check-in to effectively drive impact and accelerate time to value
● Ensure that the find-care experience on your website is connecting patients to the right care
● Expand upon self-service offerings over time, guided by insights from consumer demand

Take home actionable insights and strategies that will help you shape the future of care access!

Provider Data Management Webinar | Health System CIO

Provider data management forms the foundation of any care access experience offered by a health system or hospital, powering a myriad of experiences that impact patients, providers, and staff members enterprise-wide. Unfortunately, the many back-end systems that house this data are often out of date and inconsistent, leading to a disjointed experience as people seek to access this information across an organization.

Leading IT executives have found that investing in a provider data management strategy can help solve many of the data-oriented challenges they face today, enabling them to create a better experience for patients looking to schedule care and free-up time for employees tasked with keeping this often-changing information up to date. In this webinar we’ll hear from leaders who are focused on improving this critical area of patient engagement and, with it, how they’re driving innovation and operational efficiency.

• The complexities behind provider data management
• The different experiences that their single sources of truth power throughout their organizations
• How investing in a provider data management strategy has helped their organizations drive innovation and operational efficiency

• Understand how automating key pre-visit tasks, such as scheduling and check-in can make your practice more efficient
• Hear how leading medical groups are enabling self-service capabilities to meet consumer expectations for convenience and flexibility
• Learn what consumers shared in a recent survey about how they are finding, selecting, and accessing care today

Today’s digitally-empowered healthcare consumer is faced with endless decisions on their journey to finding care: Who is the best provider for me? What is the most convenient location to receive care? Should I see a provider virtually?, and so on. With consumers interested in accessing care through digital channels on the rise, how are healthcare organizations evolving their “find-a-provider” directories to create truly holistic Find Care experiences?

Watch this webinar to learn about what a true Find Care experience should look like,  key strategies that healthcare organizations should employ to transform their provider directories, and insights from UPMC and Northeast Georgia Health System about how they are creating simplified and consistent online access strategies to guide consumers to the right care the first time.

Watch this webinar to learn:

• What crucial elements you need to prioritize in creating a comprehensive online Find Care experience
• What consumers are looking for in an optimal digital access experience
• How two leading healthcare organizations are simplifying the online patient access journey for consumers with a connected and consistent “one stop shop” for care

At the core of the member experience is the ability to find the right care, at the right time. It takes health insurance providers and care providers working together to create accurate and meaningful experiences that help consumers navigate. In this webinar, we bring two care providers together to help share their perspectives on collaboration, the importance (and burden) of accurate data in directories, and how it all works together to deliver a better member experience.

In this on-demand webinar, you will:

• Gain insights into the provider data burden and how a simplified processes can improve member experiences.
• An outline of the pain points between provider organizations and their health plan partners, as well as what is working well that we should do more of.
• Hear actionable ways to build stronger provider relationships, including how to start improving your data, all to help members better find and navigate care.

Leaders Weigh in on Realizing Organizational Impact

With nearly 60% of consumers turning to the internet on their journey to find care, healthcare organizations need to ensure that they’re staying competitive in the market in order to acquire and retain patients. Online scheduling is no longer a “nice to have,” but instead an essential investment that organizations can benefit from in many ways.

Watch this webinar to hear as digital leaders Chris Katz, MBA, VP, Digital Strategy & Operations at UPMC Enterprises and Wendy Parks, Director of Marketing Operations at Premier Health share insights into their organization’s journey with online scheduling.

What You’ll Learn:

• What best practices to consider when launching online scheduling
• How to gain buy-in across your organization to ensure the success of your investment
• What leading health systems say helped them to prove value and make a case for expansion

Watch anytime, on-demand!

For decades, healthcare organizations have prided themselves on deploying products and programs that have been built entirely in-house. The movement toward and increasing complexity of delivering omnichannel digital experiences has disrupted this mentality and created an environment where organizations are now expected to partner with a range of different companies in order to be successful. This panel discussion at League Connect 2023 discusses how healthcare organizations can best navigate this new landscape and forge partnerships that will help them succeed in the era of digital transformation.