Case Study Archives - Kyruus Health

Catholic Health’s Digital Transformation

Jessica Fucci — Wed, 06 Nov 2024 20:33:42 +0000

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EmergeOrtho: Meeting Quality Improvement Goals with Digital Patient Intake

Sandy Sokoloski — Thu, 29 Aug 2024 20:01:41 +0000

The challenge: improving patient intake and clinical data capture for quality-based reimbursement

In 2016, four orthopedic practices teamed up to provide comprehensive orthopedic, spine and pain management care. EmergeOrtho has more than 100 orthopedic specialty physicians in 49 offices in 21 counties across North Carolina. As a surgical specialty practice, patient safety is the single most important focus—down to the accurate information in the patient’s chart. That’s why the specialty group turned to Epion Health (now Kyruus Health) when it needed to improve clinical data capture for quality-based reimbursement under Medicare Access and CHIP Reauthorization Act (MACRA) and the Merit-Based Incentive Payment System (MIPS).

The solution: automated data capture using Kyruus Health’s digital patient intake solution

Previously, the group practice manually collected data. With Kyruus Health’s digital patient intake solution, clinical data is automated and integrated with their athenahealth electronic health record (EHR). EHR integration empowers patients to review and edit existing personal health information already in the system, while adding information to the record appropriate for their scheduled appointment.

The impact: improvements in quality and reimbursement

Thanks to Kyruus Check-In, EmergeOrtho met its quality improvement goals, achieving a 4% increase in reimbursement by reducing human error and cost inefficiencies.

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To learn more about Kyruus Health’s digital patient intake solutions for orthopedics practices, schedule a demo today.

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A Regional Health Plan’s Seamless Expansion to National Membership

Nahal Hosseini — Fri, 23 Feb 2024 15:52:02 +0000

A regional health plan wanted to provide better member experiences, achieve compliance, and support their growing, national group membership. They looked for a technology partner with national reach that could guide their members to the right care, no matter where they lived in the country.

By partnering with Kyruus Health, the organization modernized its member experience and set itself up for compliance success. The outcomes benefited the health plan itself, its members, employees, and national accounts in a few key areas:

Keeping members engaged and informed
Addressing data challenges
Supporting self-insured requirements
Saving staff time

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Shore Physicians Group: Digitizing the Check-in Process

Kyruus Health — Wed, 25 Jan 2023 15:54:18 +0000

Shore Physicians Group, a busy medical group with over 60 locations in New Jersey, was looking for automated tools to improve its intake process. Their front desk team was overwhelmed with scheduling appointments, registering, verifying insurance, and doing patient outreach.

Since integrating Kyruus Health with their athenahealth EHR, the front desk staff has been able to maximize efficiency. Today, their patient check-in process enriches their data—and significantly reduces their reliance on staff resources. The team works smarter, not harder.

Learn more about what Shore Physicians Group achieved:

Established consistent processes across all locations
Increased TOS collections by 37 percent
Greater automation that slashed staff time

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SCL Health (now Intermountain Healthcare): Reinventing Digital Patient Access

Kyruus Health — Wed, 12 Oct 2022 19:50:53 +0000

For SCL Health (now Intermountain Healthcare), a faith-based, nonprofit healthcare organization located primarily in Colorado and Montana, transforming the patient experience meant focusing on a key piece of the patient journey: self service online search and scheduling.

Partnering with Kyruus Health enabled them to rebuild their online directory with more accurate and robust data for both providers and locations— allowing them to provide consumers an enhanced, consistent experience across their website, mobile app, chatbot, and more.

Learn more about how legacy SCL Health:

Increased their online appointment volume by over 20%
Booked over 70% of online appointment for new patients
Gained new analytics insight into provider capacity shortage

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Northeast Georgia Health System: Scaling Digital Transformation in a Competitive Market

Kyruus Health — Wed, 14 Sep 2022 19:31:26 +0000

Northeast Georgia Health System (NGHS) needed a new competitive approach that would allow them to engage successfully with consumers and provide them with modern self-service experiences, while also keeping in mind the impact it would have on providers.

NGHS partnered with Kyruus to help execute on their new digital strategy, enabling them to improve their provider data management processes, create one robust system-wide provider directory, and ultimately establish a top notch digital experience complete with online scheduling for consumers.

Learn more about how Northeast Georgia Health System achieved the following results:

Booked 2,000+ appointments online
Had 75% of appointments booked for new patients, most from a competitive area
Achieved a demonstrable ROI in less than a year

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Geisinger Health Plan: Provider-Payer Data Integration Improves Search Experience

Kyruus Health — Tue, 07 Sep 2021 19:55:19 +0000

How Geisinger Health Plan and Health Systems in its Network Enhanced How People Find the Right Provider

Geisinger Health Plan (GHP) is leveraging Kyruus Network to enhance its digital provider directory with richer, more accurate data sourced directly from health systems on the Kyruus Connect for Providers platform. As a result, participating providers are better differentiated in the GHP directory so members can better navigate their healthcare choices.

Learn how this groundbreaking provider data integration is benefitting Geisinger Health Plan, its members, and participating health systems from the Kyruus Network:

- 79% of participating providers added/enhanced their profiles
- 54% increase in overall profile interactions for participating providers
- 114% higher profile interactions for participating providers vs. other providers in the directory

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Inspira Health: Rapidly Launching Online Scheduling

Kyruus Health — Tue, 20 Jul 2021 20:05:55 +0000

How Inspira Mobilized an Enterprise to Rapidly Expand Digital Patient Access

For Inspira Health, a non-profit health system located in New Jersey, creating a superior digital patient experience meant enhancing their digital front door with self-service online search and scheduling for consumers.

Partnering with Kyruus to first create a comprehensive physician directory, Inspira was able to showcase the wide range of their providers’ expertise, across the network. With this foundation in place, they mobilized the organization to rapidly launch EHR-integrated online self-scheduling—both expanding access to care and meeting consumer demand for convenience.

Learn more about how Inspira:

Grew share of organic traffic by 10+ percentage points
Booked 61% of online appointments for new patients
Achieved a 98% well-configured provider profile rate

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DentaQuest: A ‘Find a Dentist’ Experience to Smile About

Kyruus Health — Tue, 07 Jul 2020 18:17:47 +0000

DentaQuest had multiple platforms supporting their Find a Dentist tool. The online search experience wasn’t ADA compliant or mobile responsive or easy to use. Another pain point was that creating branded experiences for their many health plan clients required custom IT application development, carrying heavy costs. DentaQuest was challenged to improve the consumer experience themselves due to a lack of analytic capabilities. That meant the team had no insights into user behavior in order to improve the digital experience.

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Banner Health: Transforming the Digital Front Door

Kyruus Health — Tue, 05 May 2020 20:11:11 +0000

How Banner Health Transformed Patient Access With a Digital-First Approach

For Banner Health, one of the country’s largest, non-profit health systems serving 8M+ patients across the Southwest, delivering upon their vision of “making healthcare easier so life can be better” meant raising the bar on their consumer access experience, particularly online.

Engaging Kyruus as a key partner in their digital transformation, Banner started by building a comprehensive physician directory to power their digital front door. From there, the team launched a new online physician search experience and integrated it with their EHR to empower consumers to not only find care, but also book it then and there for a new level of convenience.

By creating a more frictionless access experience, Banner was able to:

Increase organic find-a-provider traffic by 35%
Book 38% of online appointments after hours
Achieve a 99.8% accuracy rate for online booking

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