Lesley Weisenbacher, Author at Kyruus Health https://kyruushealth.com/author/lweisenbacher/ The Care Access Platform Thu, 18 Apr 2024 18:13:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://eh6327rse7k.exactdn.com/wp-content/uploads/2024/01/cropped-android-chrome-512x512-1.png?strip=all&lossy=0&resize=32%2C32&ssl=1 Lesley Weisenbacher, Author at Kyruus Health https://kyruushealth.com/author/lweisenbacher/ 32 32 Moving Beyond EHR Based Engagement to Deploying Consumer-Centric Strategies that Empower Communities https://kyruushealth.com/moving-beyond-ehr-based-engagement-to-deploying-consumer-centric-strategies-that-empower-communities/ Tue, 02 Apr 2024 18:55:16 +0000 https://kyruushealth.com/?p=459988 The post Moving Beyond EHR Based Engagement to Deploying Consumer-Centric Strategies that Empower Communities appeared first on Kyruus Health.

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As usual HIMSS was a whirlwind of health leaders, vendors and overpriced coffee – seriously $7.50 for a latte. But despite coffee prices, the event felt like it had returned to post-pandemic highs as more than 35,000 professionals convened in Orlando for the largest gathering of healthcare technology professionals worldwide.

Like most conferences in the past year, AI was front and center with myriad sessions devoted to the topic, healthy skepticism amongst attendees, but also real work happening to unlock efficiencies and excitement about “game changer” smart applications of AI.

However, the dichotomy of the US healthcare system was also clearly evident. While some organizations were sharing success from sophisticated AI pilots, others were wrestling with foundational challenges like how to get virtual care to geographies with no broadband. That’s right – no broadband internet service. As always, healthcare in the US is truly a tale of two cities.

Of course, my eye was on patient access since Kyruus Health offers a care access platform that helps organizations connect people with the care that is right for them. And there were no shortage of sessions about this critical topic. Many systems have made progress, but it was clear that more work is still needed.

On the hunt for success stories, I attended several access-oriented sessions over the conference. One session, in particular, was chock full of real life lessons and practical advice. Three dynamic leaders joined a panel discussion including, Tressa Springman (Senior Vice President, Chief Information & Digital Officer, Lifebridge Health), Eric Alper (Senior Vice President, Chief Quality Officer and Chief Clinical Informatics Officer, UMass Memorial Health), and Michael Garcia (Chief Information Officer, Jackson Health System).

Here’s my synopsis of their session entitled: “Moving Beyond EHR Based Engagement: Deploying Consumer-Centric Strategies that Truly Empower Communities.”

Access & Engagement Still a Critical Priority

From the start, it was clear that patient access is front and center for all three organizations. And it’s more than just access. According to Eric Alper, “Patient experience is key to our underlying strategy.” Springman added, “Giving tools that patients can use to self-serve goes a long way in building trust.” And not just trust. Alper added, “Patient engagement is key and we believe will help to drive better clinical outcomes.” Not only is it about trust and clinical outcomes, but staffing shortages have made this a requirement. “There are not enough care navigators and we have to automate to get patients what they need,” explained Alper. Garcia explained, “When you need it, care navigation is really important. If a human can’t direct them, maybe a tool can help.”

EHRs Are Not Enough for Access & Engagement

For many organizations – including these three – their EHR has been a foundational part of their access strategies. Yet each leader was emphatic that their EHR alone was not enough. As Springman put it, “Should we expect an invaluable tool for internal clinicians (an EHR) to serve a different purpose (for patients)? We thought that was an overreach.” Garcia put it simply, “We can’t just rely on our EHR.” And Alper agreed, adding, “Epic has great workflows, but another theme is being proactive and getting patients engaged the way they want too.”

Platform & Partnership Plays are the Only Way

With consensus that an EHR alone is not enough, the leaders turned to what was required to augment an EHR to ensure, as Garcia put it, “Working to get the right information at the right time to the right patient.” Each of the three spoke about the need to partner with vendor leaders to augment EHR capabilities. As Springman explained, “Lean into vendors who evolve with you.” She further clarified that it was important to look to vendors who offer platforms not point solutions. “We push hard on platform plays,” she stated. Garcia echoed this sentiment, “I’m always going to talk about platforms. As a CIO I have to manage our suppliers.” Springman agreed, “At the end of the day those (vendor) relationships matter. Can’t do that if you have 400 vendors to manage.”

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Embracing Change: A Glimpse into Kyruus Health’s Transformative Rebrand https://kyruushealth.com/embracing-change-a-glimpse-into-kyruus-healths-transformative-rebrand/ Mon, 08 Jan 2024 16:16:22 +0000 https://kyruushealth.wpenginepowered.com/?p=459676 The air has been buzzing with excitement as our team officially unveils Kyruus Health. Keep reading to explore the driving forces behind this transformation, delving into the “why” that fuels...

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The air has been buzzing with excitement as our team officially unveils Kyruus Health. Keep reading to explore the driving forces behind this transformation, delving into the “why” that fuels our motivations, aspirations, and strategic decisions.

A Journey to One Brand

Over the past few years, the company has expanded its reach to serve health plans, medical groups and care navigators through its acquisitions and continued innovations. This rebrand signifies a dynamic shift, uniting Kyruus, HealthSparq, and Epion Health under one cohesive brand — Kyruus Health — the industry’s leading care access platform.

An Unflagging Commitment to Our Mission, Vision & Values

Our mission at Kyruus Health is to efficiently guide people to the care that’s right for them. Our mission, vision, and values remain the same, but we’ve updated our logo, look and feel, and product names.

The thoughtful design of our logo reflects our network, care pathways, and patient journeys. It also includes a subtle heart — a nod to our commitment to patients.

And this redesign is meant to directly underscore our vision for a better healthcare system—one that’s transparent and accessible—where everyone gets the care they need. And further amplify our values – we care deeply, we are fiercely driven, we lead with respect and we are accountable.

The Leading Care Access Platform

This initiative reinforces a unified culture and consistent value proposition spanning the healthcare ecosystem. This evolution is more than a change in name, logo and colors; it’s a commitment to delivering even greater value to our customers. Kyruus Health’s comprehensive care access platform:

  • Creates connections by fostering seamless connections between providers, payers, and patients throughout the care continuum, unifying data and workflows across healthcare organizations.
  • Provides a single, reliable source of truth that enhances efficiency in the healthcare ecosystem, empowering informed care decisions and ensuring patients consistently receive appropriate care.
  • Simplifies information access for stakeholders, facilitating confident care actions through innovative tools like cost transparency, scheduling, and workflow automations at every stage of the care journey.
  • Delivers a seamless experience across digital health solutions, existing workflows, search engines, EHRs, and other technologies, allowing everyone to focus on their strengths without unnecessary friction.

Kyruus Health remains steadfast in its promise to create connections that power better care experiences. There will be no changes today to the product experience, current contracts or pricing, or to our customers’ support and success teams. Our goal with rebranding is to offer customers a clearer, stronger, and more comprehensive foundation of solutions to support growth and operational efficiency. 

Thank you for being a part of our journey. We have so much to look forward to in 2024! 

Explore more about Kyruus Health’s transformative journey — be among the first to explore our revamped website and connect with us on LinkedIn for ongoing updates.

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